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Nobody’s perfect – neither you nor your customers. In fact, sometimes even the most admired brands make customer service mistakes. But they typically have the ability to turn such pitfalls into great customer experiences. In this article though I’m going to focus on the other side of the coin: helping you fix issues that you did not even cause, i.e. when the customer screws up. The best way for me to do that is to show you a real example (story) and what you may learn from it while gaining valuable insights for your organization. When The Customer Screws Up (real story) Last week, I was THAT customer. I’d just ordered a pair of blue jeans online and everything seemed to be alright. After a couple of minutes though, I received the welcome email confirming my purchase. But, in that very moment, I realized that I forgot to select my size before placing my online order. So that pair of jeans would be in the default size and would never fit me. To make it worse, this was my fault. I co...

No matter where you live, a hard rain can turn your yard into a mess of mud and water puddles that won’t dry. Wet yards happen for a number of reasons but usually stem from poor soil and drainage systems. To dry out the water, check your yard to find the source of the problem. For small, individual patches of moisture, dry your yard by leveling out the soil and possibly planting water-resistant plants. For large-scale problems, look into getting a drainage system like a French drain or dry well. With the proper treatment, you won’t need to worry about water runoff causing damage to your home. [ Edit ] Steps [ Edit ] Finding the Cause of Moisture Damage Watch your yard after a storm to see where the water accumulates. Note how the water moves across your yard during the storm. Then, take a walk around your yard right after a solid day of rain. Look for mud and standing puddles that don’t dry out within a day. Find out if the problem happens in small, separate patches or one large a...

Bad breath is an issue that everyone experiences from time to time. In most cases, it's nothing serious and can be cured by brushing your teeth or taking a breath mint. Certain lifestyle changes like smoking less, good oral hygiene, and improving your hydration can also clear up chronic bad breath. In a small number of cases halitosis, or chronic bad breath, is caused by serious medical issues including diabetes, respiratory tract or sinus infections, H. pylori, SIBO, or liver and kidney disease. [1] In these cases, you'll need to work with your doctor to treat the underlying condition causing your bad breath. [ Edit ] Steps [ Edit ] Stopping Bad Breath Immediately Brush your teeth to clear up most cases of bad breath. Brushing your teeth will keep your mouth healthy and smelling great. Brush for at least 2 minutes each time, in order to remove odor-causing bacteria from your tongue and the inside of your mouth. Brush your teeth at least twice a day and also whenever you...

If you’re wondering how you can best prepare yourself to pass the ACT with flying colors, you’re not alone. Many students approaching the end of high school wonder how they can ace the ACT and position themselves to get into good colleges. Even students with excellent grades can get nervous when they think about taking the ACT, since your results can have a large impact on the success of your college applications. Don’t worry, though; there are plenty of study tricks and tips you can use to do well on the test. Thorough preparation and a calm, confident demeanor are key attributes you will need if you want to ace the test. [ Edit ] Steps [ Edit ] Setting Your Study and Score Goals Review the basic format to understand what you’re studying for. The ACT is a multiple choice test with four sections: English, Mathematics, Reading, and Science. The English test consists of 75 questions designed to measure standard written and rhetorical skills. The mathematics test consists of 60 quest...